Submitted by Niels Pflaeging on Wed, 03/24/2010 - 15:31
Magnus Uggla, regional director for Handelsbanken in the UK, explains fundamentals of the Handelsbanken way of managing and operating the business, which is siginificantly different from what other financial services organizations do.
Submitted by Niels Pflaeging on Tue, 03/23/2010 - 13:46
Great introduction into the story of BetaCodex pioneer Southwest Airlines, which was founded in 1971. Kellerher beautifully describes why "success" comes from people, and nothing else, and why the consequence of this is putting people first. And customers second.